We're here to help. In our customer service section you'll find information you need to get in touch with us, tools that let you take care of your own accounts, and answers to some of the most frequently asked questions about our services.

By Phone
BB&T Phone24 is our automated telephone banking service, available 24 hours a day, 7 days a week. You'll have instant access to the latest information on your checking, savings, credit lines, credit cards, CDs — almost any type of account.

Just call: 1-800-BANK-BBT (1-800-226-5228)
Support for BB&T OnLine® Banking: 1-888-228-6654

Contact information for personal clients
Contact information for business clients

Self Service
BB&T offers many services online, including:
Change of Address
View Copy of Checks
Order Checks
Order Copies of Statements
Stop Payment on an Uncleared Check
Set up Direct Deposit

Switch to BB&T
If you're looking for a new bank, we've made it easy to switch your accounts to BB&T.
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Frequently Asked Questions
Answers to your questions about our services and our company.
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Calculators
BB&T gives you the tools you need to plan for a secure future. Our online financial calculators can help you answer common financial planning questions, such as planning for college, planning for retirement, and determining what you can afford when buying a home.
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